FAQ

1. What is SZN Focus?

• SZN Focus is a dynamic sports and media company dedicated to providing sports media based on everything, sports culture. Our mission is to make sports more accessible whilst highlighting young emerging talent, engaging sports enthusiasts, and running elite events for athletes.

2. How Can I Place a Pre-order?

• To pre-order our merchandise, simply browse our collection, select your favourite items, and proceed to checkout. During the checkout process, you'll have the option to choose the pre-order option.

3. When Will I Receive My Pre-ordered Items?

• The estimated shipping date for all pre-ordered items is scheduled to be approximately six weeks after the date of purchase. Please keep in mind that this timeframe may vary slightly depending on factors such as product availability and demand. Please note that these dates are subject to change, and we'll keep you updated on any modifications to the shipping schedule.

4. What Payment Methods Do You Accept?

• We accept a variety of payment methods, including credit/debit cards and other secure online payment options. For membership payment plans, we offer convenient and flexible payment solutions to suit your preferences.

5. Tell Me More About the Membership Payment Plan.

• Our membership payment plan offers exclusive perks, such as shoutouts, priority posts on our social media channels, early access to new releases, special discounts, access to exclusive products, etc. You can find detailed information and sign up for our membership during the checkout process.

6. Can I Modify or Cancel My Pre-order?

• Once a pre-order is placed, it cannot be modified or cancelled. Please review your order carefully before completing the purchase. If you encounter any issues, contact our customer support for assistance.

7. How Do I Contact Customer Support?

• If you have any questions, or concerns, or need assistance, please visit our Contact Us page. Our customer support team is here to help you with any inquiries you may have.

8. What is Your Return and Exchange Policy?

• Our Refund Policy outlines the procedures and conditions for returns and exchanges. Please review this information before making a purchase.
• We currently offer exchanges for items purchased in our store, but we do not accept returns. If you have any concerns about your order, please contact our customer support team, and they will be happy to assist you with the exchange process. We want to ensure you're satisfied with your purchase from our pre-order collection.

9. Are all items on your store available for pre-order only?